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To ensure transparency and control over the shipping of handbags purchased within the EU by ZEPHYROS TRADING CO., LTD (hereinafter referred to as "we"), this Shipping Policy has been established in accordance with relevant EU logistics and consumer rights regulations. This policy applies to product deliveries to consumers within the EU (hereinafter referred to as "you") through our official website, zephyrostrade.com, and other legal channels.
I. Shipping Time
Normal Shipping Time: After you successfully place your order and complete payment, we will complete order processing, product packaging, and shipment within 5-7 business days. "Business days" here refer to Monday through Friday (excluding statutory holidays). In exceptional circumstances (such as a surge in order volume or a temporary product out-of-stock), we will notify you of any delays and estimated delivery time via email ([email protected]).
Out-of-Stock Handling: If your ordered product is out-of-stock, we will contact you within 2 business days of receiving your order to discuss an exchange for the same product in a different color or similar style, or to issue a refund. The specific handling method is subject to the outcome of our mutual agreement.
II. Shipping Time
Shipping Time: After the product is shipped, shipping time to EU member states is 20-40 business days. This time starts the day after the product is actually shipped. Delays may occur due to factors such as logistics efficiency, customs clearance speed, weather, and holidays in the destination country/region. We will strive to coordinate with our logistics partners to shorten the shipping time.
III. Shipping Methods and Logistics Partners
We will select reputable logistics service providers within the EU (such as DHL, UPS, and DPD) based on the order destination and product characteristics to ensure safe and timely delivery of your products.
All products are packaged in standardized packaging with shock- and moisture-proof materials to reduce the risk of damage during transportation.
IV. Shipping Fees
Shipping fees will be calculated based on the weight, volume, and destination country/region of your order. The specific amount will be displayed on the order page during checkout and will be paid at the time of purchase.
V. Logistics Tracking and Receipt
Logistics Tracking: After the product is shipped, we will email you the shipping number and tracking link. You can use this link or the logistics service provider's official website to check the product's shipping status in real time.
Receipt Requirements: Upon receipt, please carefully inspect the packaging for integrity. If you find any damage, moisture, or visible signs of crushing, please refuse delivery and contact us immediately ([email protected]). We will assist you in resolving the issue with the logistics service provider. If the product is damaged after receipt, please provide relevant evidence (such as an unboxing video or product photos) for verification and resolution.
VI. Transportation Liability and Risk
If the product is damaged, lost, or delayed during transportation due to the logistics service provider's fault, we will negotiate compensation with the logistics service provider and arrange for a replacement or refund based on your needs.
If delivery is delayed or unavailable due to force majeure (such as natural disasters, war, or policy adjustments), we will promptly notify you and offer solutions such as delayed delivery, a change of address, or a refund, depending on the circumstances.
VII. Policy Updates and Inquiries
We may revise this shipping policy based on factors such as logistics costs, partner adjustments, and changes in laws and regulations. The updated policy will be posted on our official website, zephyrostrade.com, and will take effect from the date of posting. If you have any questions regarding shipping, please email [email protected] and we will respond within three business days.
Thank you for your trust and support in ZEPHYROS TRADING CO., LTD. We are committed to ensuring the smooth delivery of your products.
ZEPHYROS TRADING CO., LTD